FAQ


FREQUENTLY ASKED QUESTIONS.
What is Processing time?
Our standard processing time is 7-10Working days before shipment. It may be processed faster! 
For some units, they require a processing time meaning they are not yet ready to be posted out and needs to be prepped . Please acknowledge the processing time and shipping time are not the same. 
once  your unit has been processed it’ll then be shipped according to what shipping option you’ve chosen. 

Can I have express shipping ?
If you’re in need of an emergency unit / bundles or need it shipped ASAP please contact customer services via email with this enquire .  

Returns and refunds
It is assumed that you have read our terms and conditions , store policy and returns and refunds. If you make a false claim against THESLAYAGEUK in which details have already been stated on our website this can be held against you in any dispute ,court or case.
please refer to our returns and refunds section for more information: https://theslayage.co.uk/pages/returns-and-refunds.
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How long is delivery?
Once your unit has been created and given to our shipping courier: 
All “ FREE UK DELIVERY” orders are shipped with: Signed & Tracked delivery : 2- 5 Working days 
Next day : 1 Working day. MUST BE PURCHASED before 12pm.
International delivery: 5-7 working days.
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Can the wigs be dyed and bleached ?
All slayage units are 100% Virgin or Raw human hair This has been tested and done so Yes,  the hair can be bleached and dyed. However, overbleaching or using the wrong chemicals or amount on the hair can damage it. We advise you seek professional help if not knowing how to do so.
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Do I have to claim the FREE installation now ?
No. you do not have to claim the free installation straight away. However, when you are ready to do so, the wig cannot be worn or tempered with and MUST be from Theslayageuk. This will be checked beforehand. 

Can I get a custom unit made?
There are so many types of wigs , styles and colours to be done! if you cannot find the wig you would like on our website , give us an email specifying what type of wig you would like. With a professional hair colourist and stylist we'll be sure to reach your needs!
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Do I have to get a certain type of hair?
Our virgin and raw hair is sourced from one of the best hair origins ! Check out our : “ About our hair” section to find out more information about wigs , laces and the hair type we sell!
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what do the wigs come with? 
Our wigs come pre-plucked , bleached knots, styled and occasionally added baby hairs if requested. Please note in the notes section if you would like some of these services removed. 

Whats the difference between all the lace types and sizes?
Please click on our 'ABOUT VIRGIN HAIR' section for more info about lace sizes , lace colours and more. 

What size are the wigs?
Our wigs are ready made and one size fit all. They can fit head sizes from size XS-L (21 inches - 23inches). They also come with an adjustable band for extra security with some even coming with two bands !
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Some of our units do require for you to choose what Option size cap you would like so please ensure you choose the right size.