RETURNS AND REFUNDS POLICY

 Under the circumstances that you have ben granted a return or refund , due to the nature of our products and for hygiene reasons  you must return your product within 14 Days of receiving your order. Please note that any exchange or refund requests will not be accepted or looked into after this time frame.

We DO NOT offer any refund or exchanges for cases in which:

• you simply don’t like or don’t think the unit suits you.

• if you decide you no longer need the unit.

• if you ordered the wrong thing such as sizing or colour.

• if the package has been lost or stolen due to shipping services. As once shipped your item is no longer in our hands or responsibility. This would have to be dealt with the courier services.

• If you did not go through our shipping / processing information given and have not received your unit in your desired time.

We MAY offer refunds or exchanges if : 

• Your order came damaged.

• if you received the wrong order and now no longer need a unit. 

• If you believe the hair isn’t of good quality. proof will have to be shown and tests will be done to see if this is true. 

• If you believe the hair has customisation issues. 

If you believe one of these options apply to you, you may contact customer services with your request and which option you believe you fall into. An assessment will be made and decision will be made as to whether a refund/exchange or alternative option can be made.

If accepted, it must be in the same exact condition with all packaging given. If approved your after being thoroughly assessed, your refund / exchange will then be processed within 7-14 Working days. We do not and will not cover transaction fees and shipping fees. These will be deducted from the full refund given . 

EXCHANGES

Unless you have fallen into one of the permitted options displayed above , we do not & can not offer exchanges due to hygiene reasons.

ORDER CANCELLATIONS

Please cancel your order by 24hrs after ordering if no longer in need of your item. Please note that orders cannot be cancelled after 24 hours. Only an order exchange can be given eg. Change of unit , length or size before your order has been processed and shipped out. 

INCORRECT ADDRESS / STOLEN PACKAGES

Please ensure your shipping address is correct with ALL details when placing your order. No refunds or replacements shall be given due to incorrect addresses or stolen packages. We will try our Best to help any customer should they be in this situation.

To make sure that we are delivering to the right person/address a signature upon arrival of the package will be needed at the door. If you are not in or unable to sign for your package this may result in it unfortunately being sent back to your local depot.