RETURNS AND REFUNDS POLICY
RETURNS
Due to the nature of our products, all sales are final. We do not offer refunds or returns on any hair extensions or wigs.
Hair extensions and wigs are hygiene-sensitive items. Once the product has been shipped, we cannot guarantee that it has not been worn, altered, or exposed to conditions that would make it unsuitable for resale. For the safety and protection of all customers, we are unable to accept returns or issue refunds.
Please ensure that you carefully review your order (including texture, length, color, and style) before completing your purchase. If you have questions or need assistance before ordering, we encourage you to contact us—we are happy to help you make the best choice.
We DO NOT offer any refund or exchanges for cases in which:
• you simply don’t like or don’t think the unit suits you.
• if you decide you no longer need the unit.
• if you ordered the wrong thing such as sizing or colour.
• if the package has been lost or stolen due to shipping services. As once shipped your item is no longer in our hands or responsibility. This would have to be dealt with the courier services.
• If you did not go through our shipping / processing information given and have not received your unit in your desired time.
We MAY offer refunds or exchanges if :
• Your order came damaged.
• if you received the wrong order and now no longer need a unit.
If you believe one of these options apply to you, you may contact customer services with your request and which option you believe you fall into. An assessment will be made and decision will be made as to whether a refund/exchange or alternative option can be made.
If accepted, it must be in the same exact condition with all packaging given. If approved your after being thoroughly assessed, your refund / exchange will then be processed within 7 Working days. We do not and will not cover transaction fees and shipping fees. These will be deducted from the full refund given .
EXCHANGES
Unless you have fallen into one of the permitted options displayed above , we do not & can not offer exchanges due to hygiene reasons.
ORDER CANCELLATIONS
Please cancel your order by 24hrs after ordering if no longer in need of your item. Please note that orders cannot be cancelled after 24 hours. Only an order exchange can be given eg. Change of unit , length or size before your order has been processed and shipped out.
INCORRECT ADDRESS / STOLEN PACKAGES
Please ensure your shipping address is correct with ALL details when placing your order. No refunds or replacements shall be given due to incorrect addresses or stolen packages. We will try our Best to help any customer should they be in this situation.
To make sure that we are delivering to the right person/address a signature upon arrival of the package will be needed at the door. If you are not in or unable to sign for your package this may result in it unfortunately being sent back to your local depot.